Browse over 150+ term of words
Company jargon can be confusing. So, we've gathered the details on all our terms and acronyms to simplify your work life.
Asymmetric Digital Subscriber Line - Broadband provided by copper wiring.
Anti Money Laundering
Our help tool for information on products and services.
Annual Leave
Business as Usual
Our CSG Learning Specialists development programme.
Broadband
Broadband Tech (Home Service)
One of our OSPs (Outsource Partners - A Sky partner site that supports customers)
Customer Experience Leader - A leader who manages a team of Customer Experience Advisors
Coaching for Service Excellence (ICS)
Company credit card used for travel and business expenses.
Virtual platform for accessing our customer management systems.
Centre of Excellence
A system to book travel and submit expenses - Concur . For more information on Travel & Expenses, click here
OneHelp Artificial Intelligence
Customer Service Group. This part of the business includes Sales & Service contact centres (inc. outsource partners), Home Service and Retail.
Customer Experience
Drop out recovery team (cancelled installs/orders)
Data Protection Act
DTH/DTV Engineer (Home Service)
This tool xxxxx
One of our OSPs (Outsource Partners – Derby, Bangalore, Mumbai)
Our CSG mentoring programme, click here
Fibre to the Cabinet - Fibre cabling to the customer's local cabinet then copper wiring to the property
Fibre to the Premises - Fibre cabling (ultrafast broadband) from the exchange directly to the property
Follow the Learner
First Impressions (ICS)
General Data Protection Regulation. The GDPR is a comprehensive EU regulation that protects individuals' personal data and privacy by imposing strict guidelines and requirements on data collection, processing, and storage for organisations operating within the EU or handling EU citizens' data.
Home Service
Head of Site Operations
Head of Department
STE Health check tool
Impact Assessment
Institute of Customer Service
Identification & Verification
Internet Service Provider
Learning Architect
Information about our physical learning spaces, training rooms etc.
Learning Manager
Learning Specialist
HR directory tool
Multi Dwelling Unit
Multi-Factor Authorisation - We use this to add an extra layer of security to your Sky corporate account.
Mobile Field Technology - Mobile support for Home Service colleagues.
My Help Request
A place to self-service password reset, unlock, manage Windows passwords and challenge response questions.
View Schedules, book holidays, apply for overtime & swap shifts.
Non-Disclosure Agreement
Knowledge platform for Sky advisors and colleagues - OneHelp
Outsource Partners
Order Recovery Team
Engineer Diary System
Ops Manager
Pre-Active Cancellation Team
A CSG development journey that fulfils you, compliments your brilliant strengths, and fits perfectly with your aspirations.
Price Increase
This system is known internally as Evolve. It’s a tool that xxxxxxx
RCX (was 60k) – one of our OSPs - Bulgaria
In relation to a Sky products RTB is reasons to believe in the product, in relation to the operations RTB is run the business.
Readiness for delivery
Rota day off
Return to Work
Stepping into Management
Free Sky, pension contributions, private healthcare and more. it might take a couple of weeks for them to become available to you - Sky Benefits
A place to say thank you to our colleagues and recognise great achievements. - Sky Stars
Information on your specific site location. - Sky Spaces
Sky’s intranet. Hold’s all information about Sky as a company, its products, locations, comms etc - Sky Today
Senior Learning Architect
Service Level Agreement
Senior Learning Manager
This is our internal learning platform that hosts all digital learning across Sky.
Sky’s HR site where you can find knowledge and policy articles, how to videos and our digital assistant to walk you through complex tasks.
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Single Sign-On
Sky over Internet Protocol (Sky Glass / Sky Stream e.g. don’t need a Sky dish to watch TV)
Specialist Engineer (Home Service)
Sky Business
Skill Group (aka VAGs & Tags)
Sales Through Service
Customer database and account management for Sky accounts
Sirius Training Environment
Sales Manager
CSG's programme, taking action to tackle loneliness.
Time to Learn
Team Lead
Train the Learning Specialist
Uniform Resource Locator - Website address
Sky's social network. Find communities that matter to you. - Viva Engage
A place to manage leave, view performance & more.
