Learning strategy

We lead all CSG learning across Sales, Service, Home Service, and Retail. Our Learning strategy for 2024 focuses on three areas as we look to Support, Stretch, and Supercharge our people within CSG. Click below to find out more.
Find out more
Our team
Learning strategy
Careers in Learning
Our Team

We’re responsible for the great learning experiences in CSG, handling everything from content creation to planning and delivery. Each team has a specific role. For further information, feel free to contact the key contact.

Learning Technologies & Transformation

Supports learning and development for transformational programs across CSG. Also manages the technologies and platforms hosting our digital learning for CSG colleagues.
Louise Donnelly
Senior Learning Manager
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louise.donnelly@sky.uk

Career, Growth & Early Life

Develops learning that supports all aspects of career development, growth and early life activity across CSG.
Karen Whyte
Senior Learning Manager
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karen.whyte@sky.uk

Learning Design Consultancy

Our design team creates educational programs and materials. They develop engaging content, design effective learning experiences, and ensure the content meets the needs of learners.
Ronny Quincey
Senior Learning Manager
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veronica.quincy@sky.uk

timetolearn

Another channelwhere CSG can learn about the latest content, new products and share best practices on how we deliver the best service and show customers the value of Sky.
Samantha Smith
Colleague Experience Manager
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samantha.smith@sky.uk

People Programmes

Looking after key CSG people initiatives, such as the Fresh Perspectives programme, along side wider Diversity and Inclusion activities.
Charmaine Bonner
Colleague Experience Lead
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charmaine.bonner@sky.uk

Learning Operations & Delivery

Manages all aspects of learning, including resource management and planning in the learning department.
Kevin Dempsey
Senior Learning Manager
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kevin.dempsey@sky.uk
Support

This focuses on the essential skills our colleagues need to succeed in their roles. Which includes technical skills, compliance, personal development, and customer care.

Stretch

Helping colleagues go beyond basic skills to expand their abilities. This includes advanced skills programs like coaching, management, customer service, and digital masterclasses.

Supercharge

Accelerating the growth and skills of colleagues who are already high performers. Including people-management skills like inclusivity, listening, and managing change.

Careers in Learning

If you have a passion for developing people and think your skills can be best used in a learning role, here's some information on how to grow and develop those skills.

Your first step is to be clear on your skills, strengths and development plan.

We recommend exploring My Career, your one-stop shop for tools, hints and tips to shape your career journey at Sky. It’s an online tool to help you kickstart and build your career.Head over to Sky Learn and start exploring.

Sky Learn
Personal pathways

A development programme that gives you job experience in your desired career, helping expand your network and develop your skills. We have a dedicated 12-month journey for learning roles.
To be eligible for this pathway you...

•  Need to be a three or above scoring in PDP ratings

•  Have a desire to learn new things and continually grow

•  Show creative flare and use this to create something new

•  Can engage an audience

Learning Fundamentals - 0-3 months

On job:

•  Observe learning delivery by shadowing one of our Learning Specialists

•  Co-deliver parts of our start@sky programme

Self learning:

•  Learning styles

•  Facilitation skills

•  The learning cycle

Sharpen your Learning skills - 4-10 months

On job:

•  Rotate around departments

•  4 months of delivering learning sessions

•  4 months in either Design, Growth, timetolearn or Learning Technology

•  Develop skills in consulting, requirements gathering, approach building and storyboarding

Self learning:

•  Learning styles

•  Learning styles

Bigger Picture Sky and your career - 11-12 month's

On job:

•  Focus on one business area of choice

•  Develop skills in that area supporting delivery or project work

Self learning:

•  Build development plan for rolling off project and career next steps

•  Spend time finding out more about the wider Comms & Learning Team

Learning strategy
Careers
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